Tutors can include the YouTube link of their introduction video to make it more attractive. They can also include relevant information about themselves like biography, skills, experience, and languages which also helps in making their profile outstanding.

Students can browse available group classes through the platform’s search feature. Filters such as language, start date, and subject can be used to refine the search. Once a class is selected, students can enroll and complete payment to secure a spot in the session.

Group classes are sessions where multiple students can join the same lesson, allowing for collaborative learning. These classes are scheduled by tutors and made available for students to enroll based on their interests and availability.

The admin team reviews all submitted student feedback before it is published. Reviews containing inappropriate language, false claims, or irrelevant comments may be removed. Tutors can also request a review if they believe a rating is unfair

After completing a lesson or group class, students can submit a rating and review based on their experience. These reviews help other students choose tutors and also appear on your profile. However, all reviews must be approved by admin before they are publicly visible

Once a tutor create a group class, it will appear to the public, where students can search for and enroll in available sessions. Students can filter classes based on language, start date, and keywords. Make sure each class description is engaging and informative to attract more students.

If a student reports an issue about a session, it will be listed in the Reported Issues section of your dashboard. You can view the issue details, including the student’s name, session date, and issue status. The issue must be resolved before you receive payment for the session. If you cannot resolve it directly with the student, the issue may be escalated to the admin for further review

The TutorSplash Rewards Program allows you to earn points for using the platform, which can be redeemed for discounts on future tutoring sessions. You earn 1 reward point for every currency unit spent, and a minimum of 5 reward points is required before you can redeem them.

If you refer a friend, you (the referrer) will earn 5 reward points when they make their first purchase, and your friend (the referee) will also receive 5 reward points on their first purchase as a welcome bonus. However, reward points are not awarded for signing up alone.

Reward points cannot be exchanged for cash or transferred to another user. They may expire if not used within 60 days, so be sure to check your TutorSplash account dashboard to track your balance.

TutorSplash reserves the right to modify or update the rewards program at any time, with prior notice to users.

To schedule a lesson:

- Sign in to the account. Go to "Teachers," which will open a list of teachers registered on the portal.
- Select a teacher with whom you want to schedule a lesson and go to his/her profile.
- Students can now either book a free trial session or purchase a lesson.
- Booking a free trial will open the availability calendar of the teacher. Students can then select a date and time from the calendar and confirm the booking.
- To purchase a lesson, students are required to make the payment and further schedule the lesson according to the teacher's availability.

- To get started on the platform, students are required to register with their email account and verify it by clicking the link sent to their email address.
- After verification, students can log in and set up their profile by adding a picture, phone number, country, timezone, etc.
- Students can then search for teachers based on their requirements by entering the subject or course name.
- After shortlisting teachers, students can book a free trial session to better understand the teacher and see if they are a good fit.
- Following that, students can select a suitable teacher and continue with their classes.

- Trial sessions are the initial meetings between the teachers and students, serving as a way of exchanging introductions.
- Teachers provide a brief teaching demonstration so both parties can decide whether working together is a good fit.
- Trial sessions last for 15 minutes (set by the admin) and are free of cost. Students can book trial lessons by:
- Finding a teacher they want to book a trial with.
- On the teacher's detailed information page, they will see a 'Book Free Trial' button.
- Clicking the 'Book Free Trial' button will open the availability calendar, allowing the selection of a date and time for the trial sessions.
- Click 'Book Lesson', which will redirect to the checkout page where you need to 'Confirm Order'. Your trial lesson is then booked.
- The system allows each student to take one trial lesson per teacher.

Yes, TutorSplash is mobile responsive and can be used on a mobile device.

Processing time for withdrawal requests varies based on the payment provider. Typically, funds are transferred 3-7 business days after the request has been approved by the platform.

A minimum balance may be required before requesting a withdrawal. The specific threshold can be found in the Earnings section of the tutor’s dashboard.

Tutors can withdraw earnings through Paypal or a bank transfer. The preferred payment method must be set up in advance to ensure smooth transactions.

Earnings are not transferred automatically. Tutors must submit a withdrawal request, after which the platform will process the payment manually. The processing time may vary based on the payment method selected.

Tutors can request a withdrawal by accessing the Earnings section in the dashboard. A withdrawal request must be submitted, and funds will be transferred to the tutor’s linked Stripe account or bank account after processing.

Once a student enrolls in your group class, you cannot cancel or modify it. The platform locks the schedule to prevent disruptions. If an emergency occurs, you must contact admin support to request assistance in resolving the issue

To create a group class, go to the Group Classes module in your dashboard and click “Add Class.” Enter details like the class title, language, start time, duration, and maximum number of students. You can also upload a banner image and set the entry fee for the class

No, tutors cannot respond directly to student reviews. However, if you receive an unfair or inaccurate review, you can request a review of the feedback by contacting admin support. The admin will assess the review and determine if any action is necessary

If you believe a student has falsely reported an issue, you should provide a clear explanation and any supporting details in the Resolution Form. The admin team will review the evidence before making a final decision. Ensure that all communication remains professional and factual

You can view all booked, completed, and canceled lessons in the Lessons module of your dashboard. The system provides a list view and a calendar view to help you manage your schedule efficiently

When your scheduled lesson time arrives, go to the Lessons module and click “Enter Classroom.” This will launch the virtual classroom where you can conduct the session. Ensure you check your internet and audio/video settings beforehand

Yes, you can attach lesson plans to individual lessons by selecting “Attach Lesson Plan” in the Lessons module. If you have already created lesson plans, they will appear in a selection window for easy attachment

To respond to an issue, go to your Reported Issues page and click on “View Detail.” You can check the timeline of actions taken and submit a resolution using the Resolution Form. Select an appropriate action from the dropdown and add a comment explaining your resolution. This helps students understand your response before the issue is escalated

Tutors can create group classes by accessing the Group Classes module in the dashboard. The required details include the class title, subject, language, start time, duration, and maximum number of students allowed. A class banner image and entry fee can also be set before submission.

Yes, tutors and students can see the scheduled lessons as per their time zones, simplifying the problem for tutors and students located in different time zones. They can go to "Settings" and select their "Time Zone".

Once students have enrolled, the class schedule becomes locked to ensure reliability. If an emergency requires modification or cancellation, the tutor must contact admin support to request changes.

• If a student cancels within the allowed timeframe, they get a full refund and your slot opens up.
• If the cancellation is last minute, you may still receive partial payment (depending on the policy).
• You will be notified via email when a cancellation occurs.

• Upload a professional profile picture.
• Record and upload a short introduction video about your teaching style.
• Fill in your teaching experience, languages, and subjects.
• Set a competitive hourly rate.
• Ensure all information is accurate and complete before submitting.

• Payments are credited to your TutorSplash wallet after completing sessions.
• You can withdraw funds via Stripe or bank transfer.
• Withdrawals are processed manually and require admin approval.

• Navigate to the Availability Calendar in your dashboard.
• Set your general availability (default weekly schedule).
• Adjust weekly availability for specific dates if needed.
• Save your settings to allow students to book your sessions.

• Click “Apply to Teach” on the homepage.
• Complete your personal information, upload a profile picture, and provide an introductory video.
• Submit your teaching experience and qualifications.
• Your application will be reviewed and approved by the admin.