Privacy Policy

Effective Date: Jan 1, 2025

Last Updated: Jan 1, 2025

TutorSplash ("we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this policy carefully. By using our platform, you agree to the terms of this Privacy Policy.


1. Information We Collect

We collect information to provide better services to our users, which includes:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Payment information (e.g., credit card details)
  • Profile details (e.g., photo, qualifications, and bio for tutors)

b. Non-Personal Information

  • Browser type and version
  • Operating system
  • IP address
  • Pages viewed on our platform
  • Time spent on pages

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to improve your experience on our platform. Cookies help us remember user preferences and provide personalized content. You can manage cookies through your browser settings.


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services.
  • To process payments and manage accounts.
  • To verify the identity of tutors and students.
  • To communicate important updates, notifications, or marketing content.
  • To monitor usage and detect fraudulent activities.
  • To personalize user experience.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

a. With Third-Party Service Providers

We may share information with payment processors, hosting providers, and analytics services to deliver our platform's features effectively.

b. For Legal Compliance

We may disclose your information if required to comply with applicable laws, regulations, or legal processes.

c. In Case of Business Transactions

If we merge, sell, or transfer our business, your information may be transferred as part of that transaction.


4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Our platform employs encryption, firewalls, and secure servers to ensure the safety of your data. However, no security system is foolproof, and we cannot guarantee 100% security.


5. Your Rights

You have the following rights regarding your personal information:

  • Access and Update: You can access or update your profile information through your account settings.
  • Data Portability: Request a copy of your data in a portable format.
  • Data Deletion: Request the deletion of your account and associated data by contacting us.
  • Withdraw Consent: Withdraw consent for data processing where applicable.

6. Retention of Data

We retain your personal information for as long as your account is active or as needed to provide services. We may retain and use your information to comply with legal obligations, resolve disputes, and enforce agreements.


7. Cookies Policy

Cookies are small text files stored on your device to enhance user experience. We use the following types of cookies:

  • Essential Cookies: Required for the platform to function properly.
  • Performance Cookies: Help us understand user behavior.
  • Advertising Cookies: Deliver relevant advertisements to you.

You can control or disable cookies through your browser settings.


8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your information.


9. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it immediately.


10. Recording of sessions

To ensure quality assurance, dispute resolution, and platform security, TutorSplash reserves the right to record all tutoring sessions conducted through the platform. By using our services, both tutors and students explicitly consent to the recording of their sessions. These recordings will be stored securely and used solely for the purposes stated above. TutorSplash will not share these recordings with third parties unless required by law or for the resolution of disputes.



11. 
User Data Collection, Usage, Retention, and Deletion

We collect user data, including name, email address, and profile picture, through Facebook Login to facilitate account creation, authentication, personalization, and customer support. This data is processed securely and used solely for the intended purposes outlined in our Privacy Policy. Users can request access, modification, or deletion of their data through the Account Settings > Delete My Data page. We retain Platform Data only for as long as necessary to fulfill its intended purpose or comply with legal obligations. If a user removes our app or revokes permissions via Facebook, we will delete all associated Platform Data within 90 days, unless retention is required for security, fraud prevention, or legal compliance. Upon receiving a user-initiated deletion request, we will remove their data within 30 days, unless required otherwise by law. We do not sell, share, or disclose Platform Data to unauthorized third parties and implement strict security measures to protect user information. Our Privacy Policy is regularly reviewed and updated to ensure compliance with Facebook’s policies, local laws, and industry standards.



12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the platform. We encourage you to review this policy periodically to stay informed about how we protect your information.